RETURN & EXCHANGE POLICY

Last Updated: October 13, 2026

1. OVERVIEW

Welcome to ROVANTII!

This website is operated by Tiancheng Global Inc under the brand name ROVANTII.

At ROVANTII, customer satisfaction is our priority. We are committed to providing a convenient, transparent, and reliable shopping experience.

If you are not completely satisfied with your purchase, we are here to help.

Please review our Return & Exchange Policy carefully before requesting a return, exchange, or refund.

2. ORDER CANCELLATION POLICY

Customers may request an order cancellation within 24 hours of placing an order.

To request a cancellation, please contact our customer support team at:

Email: [email protected]

Please include your order number and the reason for cancellation.

We will make reasonable efforts to cancel your order before it has been shipped.

Please note:

Cancellation requests should be submitted within 24 hours of purchase.
Orders that have already been shipped cannot normally be canceled.
Cancellation requests are subject to the current order status.
If your cancellation is successfully processed before shipment, a full refund will be issued to your original payment method.
If your order has already shipped, you may request a return after delivery in accordance with this policy.

Nothing in this section limits cancellation rights provided by applicable consumer protection laws.

3. ORDER PROCESSING TIME

Our standard order processing time is 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

During periods of high order volume, promotional events, or holidays, processing may take longer.

Order processing time is separate from shipping and delivery time.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

If we are unable to ship your order within the applicable shipping timeframe, we will provide the required notice and cancellation or refund options in accordance with applicable law.

4. 30-DAY RETURN POLICY

We offer a 30-day return policy for eligible products.

You have 30 calendar days from the date your order is delivered to request a return.

To qualify for a return, the item must generally meet the following conditions:

The item must be unused and unworn.
The item must be in its original condition.
Original tags and accessories must be included, where applicable.
The item must be returned with its original packaging where reasonably possible.
Proof of purchase or an order number must be provided.

To initiate a return, please contact:

Return & Exchange Email: [email protected]

Returns sent without prior authorization may experience processing delays or may not be accepted.

5. HOW TO REQUEST A RETURN

To request a return, please follow these steps:

Step 1: Contact Customer Support

Send an email to [email protected] within 30 days of receiving your order.

Please include:

Your full name.
Your order number.
The product you wish to return.
The reason for your return.
Photos of the product, if it is damaged, defective, or incorrect.

Step 2: Return Authorization

Our customer support team will review your request and provide return instructions if your return is eligible.

Step 3: Ship Your Return

After receiving return authorization, please ship the item to the designated return address provided by our customer support team.

Approved returns should be shipped within 14 calendar days of receiving return authorization.

We recommend using a trackable shipping service.

Step 4: Return Inspection

Once your returned item arrives, we will inspect it to confirm its condition and eligibility.

Step 5: Refund or Exchange

If your return is approved after inspection, we will process the applicable refund or exchange.

6. RETURN SHIPPING ADDRESS

Authorized returns must be shipped to our designated return receiving location in the United States.

ROVANTII Returns Department

Company: Tiancheng Global Inc

Street Address: 1235 Providence Blvd, Ste R

City: Deltona

State: Florida (FL)

ZIP Code: 32725-7363

Country: United States

Return Support Email: [email protected]

Please contact our customer support team before shipping any return.

The correct return address and shipping instructions will be confirmed in your return authorization email.

Do not return items to an address that has not been confirmed by our customer support team.

7. RETURN SHIPPING COSTS

Return shipping costs depend on the reason for the return.

Customer-Initiated Returns

If you wish to return an item due to a change of mind, personal preference, or an incorrect selection, you are generally responsible for return shipping costs.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, ROVANTII will cover reasonable return shipping expenses or provide an appropriate prepaid return shipping solution where a return is required.

We recommend contacting us before shipping any item back.

Original shipping charges for voluntary returns are generally non-refundable, except where required by law.

8. EXCHANGE POLICY

We understand that you may occasionally need to exchange a product.

If you would like to exchange an item for another size, color, or product, please contact us at:

[email protected]

Exchange requests must be submitted within 30 days of delivery.

Exchanges are subject to product availability and return eligibility.

If a direct exchange is unavailable, you may return the original item for a refund and place a new order.

If the exchange is required because we sent an incorrect or defective product, we will provide an appropriate resolution at no additional cost.

9. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We take care to ensure that orders are prepared correctly.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Email: [email protected]

Please include:

Your order number.
A description of the issue.
Clear photographs of the item and packaging, if available.

After reviewing your request, we will offer an appropriate solution, which may include a replacement, exchange, or refund.

Verified errors or defects will be resolved without additional return shipping charges to the customer.

10. NON-RETURNABLE ITEMS

Certain items may not be eligible for voluntary returns, including:

Gift cards.
Personalized or custom-made products.
Perishable products.
Opened personal hygiene or personal care items that cannot be safely resold.
Products marked as final sale at the time of purchase.

These restrictions do not apply where a return or refund is required under applicable consumer protection laws, including for qualifying defective or incorrectly described products.

If you are unsure whether your product is eligible for return, please contact us before purchasing.

11. REFUND PROCESSING TIME

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days of approval.

Please note:

Refunds are generally issued to the original payment method.
Your bank or payment provider may require additional time to post the funds.
Refund processing times may vary depending on your financial institution.
Shipping fees may be excluded from voluntary return refunds unless otherwise required by law.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact:

[email protected]

12. LOST OR MISSING RETURN PACKAGES

We recommend using a shipping service that provides tracking information.

If you are returning an item, please retain your tracking number and shipping receipt until your return has been completed.

If a returned package is lost in transit, please contact the shipping carrier and our customer support team.

Responsibility for lost return shipments will be determined according to the circumstances, applicable shipping arrangements, and relevant consumer protection laws.

13. REFUSED OR UNDELIVERABLE PACKAGES

If a package is returned to us because of an incorrect shipping address, an unsuccessful delivery attempt, or refusal of delivery, please contact our customer support team.

Additional shipping charges may apply if reshipment is requested and the delivery issue resulted from incorrect information provided by the customer.

Refunds and reshipment requests will be reviewed in accordance with our shipping and return policies and applicable law.

14. INTERNATIONAL RETURNS

For orders shipped internationally, return shipping costs may vary depending on the customer's location.

Customers are generally responsible for international return shipping costs for voluntary returns.

If the return is due to a verified defective, damaged, or incorrect product, we will provide an appropriate solution in accordance with applicable law.

Please contact [email protected] for international return instructions before shipping any item.

15. CONSUMER RIGHTS

Nothing in this Return & Exchange Policy excludes, limits, or overrides any mandatory consumer rights provided by applicable law.

Where local consumer protection laws provide additional cancellation, return, exchange, or refund rights, those rights will take precedence over conflicting provisions in this policy.

16. CHANGES TO THIS POLICY

Tiancheng Global Inc reserves the right to update this Return & Exchange Policy to reflect changes in business practices, operational requirements, or applicable laws.

Any revisions will be published on this page with an updated revision date.

Changes will not retroactively reduce customers' statutory rights relating to purchases already completed.

17. CONTACT INFORMATION

If you have questions regarding order cancellations, returns, exchanges, refunds, or after-sales support, please contact us.

Website Brand: ROVANTII

Registered Company Name: Tiancheng Global Inc

Official Website: https://rovantii.com

Customer Service Email: [email protected]

Return & Exchange Email: [email protected]

After-Sales Support Email: [email protected]

Our customer support team will make reasonable efforts to respond to your inquiries promptly.

Thank you for shopping with ROVANTII!

COMPANY INFORMATION & CUSTOMER SUPPORT

ROVANTII

Operated by Tiancheng Global Inc