SHIPPING POLICY

Last Updated: October 13, 2026

1. INTRODUCTION

Welcome to ROVANTII!

ROVANTII is operated by Tiancheng Global Inc. We are committed to providing our customers with a reliable, convenient, and transparent shopping experience.

We proudly offer worldwide shipping, allowing customers around the globe to discover and enjoy our products.

Please review our Shipping Policy below for information about shipping rates, delivery times, order processing, tracking, and international deliveries.

2. SHIPPING DESTINATIONS

ROVANTII offers worldwide shipping to supported international destinations.

We strive to deliver our products to customers across the United States and around the world.

Please note that shipping availability may be subject to local regulations, carrier restrictions, customs requirements, and logistical limitations.

If your destination is not supported, you will be notified during checkout.

For questions about shipping to your country or region, please contact us at [email protected].

3. SHIPPING RATES & FREE SHIPPING

We are pleased to offer FREE Standard Shipping on orders of $50 USD or more.

Our shipping rates are as follows:

  • Orders of $50 USD or more: FREE Standard Shipping.

  • Orders under $50 USD: Standard shipping fees are calculated at checkout.

  • Express Shipping: Additional shipping fees may apply and will be displayed at checkout.

The free shipping threshold is calculated based on the order subtotal after discounts and before taxes and shipping charges.

Free shipping applies to eligible standard shipping orders. Express shipping is not included in the free standard shipping offer unless otherwise stated at checkout.

All applicable shipping fees will be clearly displayed during checkout before payment.

4. ORDER PROCESSING TIME

We aim to process orders within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Please note:

  • Orders are processed after successful payment confirmation.

  • Orders placed during weekends or public holidays will generally begin processing on the next business day.

  • Processing times may be extended during peak seasons, promotional events, or periods of high order volume.

  • Order processing time is separate from shipping and delivery time.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

5. SHIPPING METHODS & DELIVERY TIMES

We offer two shipping options to meet different delivery needs.

Standard Shipping

Estimated Delivery Time: 10–15 Business Days

Standard shipping is our regular delivery option, designed to provide reliable and cost-effective worldwide delivery.

Orders of $50 USD or more qualify for free standard shipping.

Express Shipping

Estimated Delivery Time: 7–10 Business Days

Express shipping offers faster delivery for customers who wish to receive their orders sooner.

Additional express shipping charges may apply and will be shown during checkout.

Important Delivery Information:

  • Delivery estimates begin after the order has been shipped.

  • Order processing time is not included in the estimated shipping time.

  • Business days exclude weekends and public holidays.

  • Delivery times are estimates and may vary depending on the destination, customs clearance, and carrier operations.

  • Actual delivery times may be affected by circumstances beyond our reasonable control.

We make reasonable efforts to deliver orders within the stated timeframe and comply with all applicable shipping and consumer protection laws.

6. INTERNATIONAL SHIPPING & CUSTOMS

ROVANTII offers worldwide shipping to supported destinations.

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by local authorities.

Unless otherwise stated during checkout, customers may be responsible for applicable import duties, customs charges, and local taxes, subject to applicable law.

Customs clearance procedures and processing times vary by country.

We are not responsible for delays caused by customs authorities or international shipping restrictions beyond our control.

We recommend that customers review their country's import regulations before placing an order.

7. ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email.

When tracking is available, the confirmation email will include a tracking number or tracking link.

Please allow some time for tracking information to become active after shipment.

You can use your tracking number to check the status and estimated arrival of your package.

If you experience difficulties tracking your order, please contact our customer support team at:

Email: [email protected]

8. SHIPPING DELAYS

Although we strive to deliver orders within the estimated timeframe, occasional delays may occur due to:

  • Customs inspections or clearance delays.

  • Weather conditions or natural disasters.

  • International transportation disruptions.

  • Carrier operational delays.

  • Public holidays or peak shopping seasons.

  • Incorrect or incomplete shipping addresses.

  • Other unexpected logistical circumstances.

If your order experiences a significant delay, please contact us at [email protected].

We will make reasonable efforts to investigate your shipment and provide assistance.

Where a delivery delay triggers cancellation or refund rights under applicable law, those rights will be honored.

9. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully verify your:

  • Full name.

  • Street address.

  • City, state, or province.

  • Postal or ZIP code.

  • Country.

  • Contact information.

If you discover an error in your shipping address, please contact us immediately at [email protected].

We will make reasonable efforts to correct your shipping information before dispatch.

Once an order has been shipped, address changes may no longer be possible.

If a package is returned due to incorrect information provided by the customer, additional reshipping fees may apply, subject to applicable law.

10. LOST OR MISSING PACKAGES

If your package has not arrived within the estimated delivery timeframe, please check your tracking information first.

If the tracking status indicates that your package has been delivered but you cannot locate it, please check with household members, neighbors, or the local carrier.

If the package is still missing, please contact us at:

Email: [email protected]

Please include:

  • Your order number.

  • Your full name.

  • Your shipping address.

  • Your tracking number, if available.

  • A brief description of the issue.

We will assist you in investigating the shipment with the carrier.

If your package is confirmed lost in transit, we will provide an appropriate replacement or refund in accordance with applicable consumer protection laws.

11. DAMAGED OR INCORRECT ITEMS

At ROVANTII, we strive to ensure that all orders are prepared and shipped carefully.

If you receive a damaged, defective, or incorrect item, please contact our customer service team as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos of the item and packaging, if available.

Email: [email protected]

After reviewing your request, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost for verified errors or defects.

12. MULTIPLE SHIPMENTS

In some cases, items from the same order may be shipped separately due to inventory availability or fulfillment arrangements.

If your order is shipped in multiple packages, you may receive separate shipping confirmations and tracking numbers.

You will not be charged additional shipping fees solely because we divide your order into multiple shipments.

13. ORDER CANCELLATIONS & CHANGES

Customers may request an order cancellation or modification within 24 hours of placing an order.

Please contact [email protected] as soon as possible with your order number.

We will make reasonable efforts to accommodate cancellation or modification requests before shipment.

Once an order has been dispatched, changes or cancellations may no longer be possible.

If your order has already shipped, you may request a return according to our Return & Exchange Policy.

Nothing in this section limits your statutory cancellation rights.

14. RETURNS & REFUNDS

ROVANTII offers a 30-day return policy for eligible products.

Customers may request a return within 30 days of receiving their order, subject to the eligibility requirements outlined in our Return & Exchange Policy.

For voluntary returns, customers are generally responsible for return shipping costs.

If you receive a damaged, defective, or incorrect product, we will assist you with an appropriate solution in accordance with applicable law.

For additional information, please review our Return & Exchange Policy.

Return & Refund Support Email: [email protected]

15. CHANGES TO THIS SHIPPING POLICY

Tiancheng Global Inc reserves the right to update or modify this Shipping Policy to reflect changes in our shipping services, delivery arrangements, business operations, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

Changes will not retroactively reduce customers' rights regarding purchases already completed where prohibited by law.

16. CONTACT INFORMATION

If you have questions regarding worldwide shipping, delivery times, order tracking, shipping charges, or after-sales support, please contact us.

Website Brand: ROVANTII

Registered Company Name: Tiancheng Global Inc

Official Website: https://rovantii.com

Customer Service Email: [email protected]

Shipping & Delivery Support: [email protected]

After-Sales Support Email: [email protected]

We appreciate your trust in ROVANTII and look forward to providing you with an excellent shopping experience.

Thank you for shopping with us!

COMPANY INFORMATION & CUSTOMER SUPPORT

ROVANTII

Operated by Tiancheng Global Inc

Registered Company Name: Tiancheng Global Inc

Official Website: https://rovantii.com

Customer Service & After-Sales Support Email: [email protected]

Shipping & Order Inquiries: [email protected]

© 2026 ROVANTII. All Rights Reserved.